Mgt Quiz Ch. 3

Topics: Culture, Organizational studies, Sociology Pages: 4 (415 words) Published: June 5, 2013
Question 1
* 
  Culture can be defined as 
Answer
* | * | * the set of key values, beliefs, understandings, and norms shared by members of an organization| * | * | * the ability to speak different languages| * | * | * an object, act, or event that conveys meaning to others| * | * | * a narrative based on true events that is repeated frequently and shared by organizational employees| * | * | * none of these|

*
10 points  
Question 2
* 
  ____ is a part of an organization's internal environment. 
Answer * | * | * Its customers|
* | * | * Its salespeople|
* | * | * The consumer price index|
* | * | * Its suppliers|
* | * | * Its competitors|
*
10 points  
Question 3
* 
  The ____ environment represents the outer layer of the environment and affects organizations ____. 
Answer * | * | * task; indirectly|
* | * | * general; directly|
* | * | * internal; directly|
* | * | * internal; indirectly|
* | * | * general; indirectly|
*
10 points  
Question 4
* 
  McDonald's "We Love to See You Smile" represents a 
Answer * | * | * ceremony.|
* | * | * symbol.|
* | * | * ritual.|
* | * | * slogan.|
* | * | * political activity.|
*
10 points  
Question 5
* 
  If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's 
Answer * | * | * utilizing a symbol.|
* | * | * communicating its values to customers.| * | * | * using a slogan to present their values to customers and employees.| * | * | * utilizing a hero for the...
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