An efficient manager uses organizational behavior tools to understand and work with the psyche of individuals, using the resources available to create a lucrative work environment and a successful company. These tools in the arsenal of a well-informed manager include the use of various people skills (hard & soft) to bring out the best within the individuals working for their organization. Today's manager needs to use these skills in harmony to achieve the objectives of their company. The illustration of good use of these organizational behaviors by Southwest airlines to stay on top of business highlights its impact for achieving success. The metamorphosis of these companies to become "The High Performance Organization" takes them to another level, with good application of these organizational behavior principles. When managers use these principles to create a better team force, which achieves the desired objectives and goals, it emphasizes the fact that organizational behavior is an important tool for today's workplace and organization.
Importance of Organizational Behavior
Organizational behavior is the study and application of knowledge about how individuals and groups act within an organization. Its purpose is to build better relationships, by achieving human, organizational, and social objectives. The effects of organizational behavior are complex because of the combination of four concepts: anthropology, sociology, psychology, and political science, which help to define methods used by managers to understand the reasons why individuals behave differently at a workplace. Organizations are social systems, with interpersonal relationships involved in innovation, planning, implementation, evaluation, and the production of goals, utilizing human resources. The goal of any organization is to increase profitability, improve growth rate, and innovation, while introducing new values and culture into the organization. Ideally, in order for an organization to remain competitive, it must have maximum quality, minimum costs, and be able to consistently maintain peak performance. The importance of organizational behavior theory and practice has become more important today than in previous years because of the rapidly changing and competitive global economy.
Organizational behavior examines the organization as a whole, and individuals, from a holistic viewpoint. Organizational behavior applies various disciplines of study together to work for the betterment of the organization. "An example of Altruism is helping a co-worker who has fallen behind in his or her work. Examples of Civic Virtue include attending meetings, keeping abreast of organizational decisions and issues, and expressing opinions. Sportsmanship refers to tolerating the inconveniences and annoyances of organizational life without complaining and filing grievances. (p. 283)." Some individuals in the status quo would argue that organizational behavior is too "touchy-feely". This concept, which focuses only on one aspect of the organizational culture, would not lead to an organization that was open to change and productivity, but instead there needs to be a fine balance between both perspectives. Organizations must understand and develop the skill levels needed for all levels of employment through regular training, as well as incorporate and apply organizational behavior for optimal operational success.
In an organization, successful leaders make effective use of soft skills they have to vision, communicate well, listen, interact, make effective decisions, and motivate their coworkers. Usually hard skills such as those required for carrying out engineering and scientific functions, have been prioritized in business, because they are essential.
There is a difference between technical skills and interpersonal skills in an organization. Although both are important, sometimes it is easier to evaluate one than the other. With technical skills, it is...
References: Citizenship Behavior Research. Journal of Occupational & Organizational Psychology, 76 (3), 283. Retrieved October 13, 2003, from Academic Source Premier Database
Gittell, J.H. (2003). The Southwest Airlines way. New York, NY: McGraw-Hill.
Robbins, Stephen P. (2001). Organizational Behavior [University of Phoenix Custom Edition]. Boston: Pearson Custom Publishing.
Rosenberg, R. (2003). The Eight Rings of Organizational Influence How to Structure Your Organization for Successful Change. Journal for Quality & Participation, (26) 2, 30. Retrieved October 30, 2003, from Academic Source Premier Database.
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