Knowledge and Understanding-
On successful completion of this module, students will be able to: a) Demonstrate the understanding of centrality of individual behaviour vis-à-vis organisational functioning and effectiveness. b) Examine the relationship between individuals and the organization in which they belong by a review of the concepts and issues that influence human behaviour resulting in individual differences. c) Develop an understanding on how individuals work in groups and the dynamics of groups. d) Understand the contribution of organisation processes and systems in achieving organisational goals.
e) Analyse and compare the diverse functions of management and their impact on organisational success. f) Critically examine the continuous improvement of effectiveness in organisations and their members at the corporate level and evaluate the way various service organisations function. g) Appreciate processes and methods that can improve the behaviour and attitudes of organisational members and, thus, their effectiveness. h) Develop and enhance managerial skill as an organisational member and a manager and judge/appreciate the organisational work perspective i) Apply relevant organisational ideas, concepts and theories to the work situation and present solutions to organisational behaviour problems
To develop the understanding of hospitality organisations amongst students and also how individuals in an organisation react differently in the professional environment
Test, case study, movie reviews, book review, quiz, class presentations
Report: Students will present a report pertaining to understanding individuals in context to the organisation, group dynamics and how organisation systems and processes contribute towards achieving organisational goals and the overall success of the chosen organisation. A case analysis too will be...
References: Burnes, B., (2004), Managing Change, Pearson Prentice Hall.
Champoux, J., E., (2006), Organisational Behaviour – Integrating Individuals, Groups and Organisations, Third Edition, Thomson Press, United Kingdom.
Clegg, S., et al., (2007), Power and organisations, Second Edition, Sage Publications, New Delhi.
Clegg, S., et al., (2008), Managing and organisations – An introduction to Theory and Practise, First Edition, Sage Publications, New Delhi.
Fincham, R., Rhodes, P., (2007), Principles of Organisational Behaviour, Oxford University Press
Greenberg, J., Baron, R., A., (2008), Behaviour in Organisations, Eighth Edition, PHI Learning, New Delhi.
Guerrier, Y., (1999), Organisational Behaviour in Hotels and Restaurants – An International Perspective, John Wiley, New York.
Hersey, P., et al (2008), Management of Organisational Behaviour – Leading Human Resources, PHI Learning, New Delhi
Hofestede, G., and Hofestede, G., J., (2005), Cultures and Organisations – Software of the mind, McGraw Hill Education, New Delhi
Ivancevich, J., M., et al., (2009), Organisational Behaviour and Management, Third Re-print, Tata McGraw Hill Education, New Delhi
Kreitner, R., Kinicki, A., (2008), Organisational Behaviour, Eighth Edition, Tata McGraw Hill Education, New Delhi
Luthans, F., (2002), Organizational behaviour, McGraw Hill.
Mullins, L., (2001), Hospitality management and organisation behaviour. 4th Ed, London: Prentice Hall.
Pareek, U., (2008), Understanding Organisational Behaviour, Oxford University Press
Pearson Prentice Hall.
Robbins, S., (1996), Organisational Behaviour: Concepts, Controversies, Applications, Prentice Hall Publications, London
Shukla, M., (2009), Understanding Organisations – Organisational Theory and Practice in India, PHI Learning, New Delhi
Wilson, F., M., (2004), Organisational Behaviour and Work – A critical introduction, Second Edition, Oxford University Press.
Books on Organisational Behaviour case studies:
Mcshane, S., L., et al, (2009), Organisational Behaviour, Fourth Edition, Tata McGraw Hill, New Delhi.
Sekaran, U., (2009), Organisational Behaviour – Text and Cases, Thirteenth Reprint, Tata McGraw Hill Education, New Delhi
Wolff, S., B., (2008), Organisational Behaviour in Action: Cases and exercises, Biztantra, New Delhi.
Hinkin, T., R., (1995), Cases in Hospitality Management: A critical incident approach, John Wiley, London.
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