Organizational culture can be summed up as a complex set of assumptions, beliefs, perceptions, symbols and values that define how a company goes about doing business. Every organization has its own unique culture or value set. Most organizations do not consciously try to create a certain culture as the culture of the organization is typically created automatically and unconsciously, based on the values of the top management or the founders of an organization.
How things are said and done in a company reflects and shapes its organizational culture and can be seen in the following ways based on norms, critical incidents, rituals and significant symbols. Norms are a set of unwritten rules and guidelines that are standard for appropriate behaviour. Critical incidents are the events that occur in a company for example; a manager pointed out a mistake in the boss’ work and got passed over for a promotion. It shows that the company does not tolerate criticism. Based on this, other employees will learn from it and keep quiet even if their superiors made a mistake on their jobs.
Rituals are the company’s traditions and customs, which are known as rites. Each company has their own set of rituals and can be extremely different from one another. A few examples will be the dress code, work pace, where to sit during meetings and recognition; how achievements are awarded. A significant symbol is how the employees and customers describe the organization. This means the language used to reflect the beliefs that are an everyday part of life for the organization. They are an indication of what values the company holds important.
Based on the above introduction and explanation, we can derive that certain aspects of the culture can and cannot be managed. As said before, the top of the organization are the ones who set the goal and mission for the company. But based on the settings, different values and beliefs branches out as people have different perceptions and way of...
Please join StudyMode to read the full document