Organizational behavior

Topics: Organizational studies, Organization, Employment Pages: 14 (2174 words) Published: September 30, 2014
NOVA SCHOOL OF BUSINESS AND ECONOMICS
ORGANIZATIONAL BEHAVIOUR

CONTENTS

PREFACE
EXECUTIVE SUMMARY
PART I: SAMS´S OVERVIEW AND CORE BUSINESS

1. INTRODUCTION
1.1. SAMS - Organizational Context
1.2. The sample and the methodology used

PART II: THE IMPACT OF PERCEIVED SUPERVISOR SUPPORT IN SAMS´S PERFORMANCE 2. THEORETICAL BACKGROUND
2.1. Perceived Supervisor Support
2.4.1. Is Ethical Leadership Related with Age, Gender, Education Level, or with Other External Factors? 2.4.2. Ethical Leadership and Other Variables in Study

3. Evaluation of the Impact in Performance
3.1. Perceived Supervisor Support and In-Role Behaviors
3.2 Perceived Supervisor Support and Supervisor Openess
3.3 Perceived Supervisor Support and Ethical Leadership
3.4 Perceived Supervisor Support and Leader-Member Exchange
3.5 Perceived Supervisor Support and Innovative Work Behaviors 3.6 Perceived Supervisor Support and Support´s Organizational Embodiment

PART III: Conclusion and Main Ideas to Retain

5. Recommendations
6. Limitations
7. Conclusion
APPENDIXES
REFERENCES
BIBLIOGRAPHY
GLOSSARY

PREFACE
The present report was developed by a well-organized and competent team of undergraduate students, who were able to adapt and associate all the theoretical concepts learned in the classes with the real case of SAMS´s enterprise, in the perspective of personality proactive and its impact in the SAMS´s performance. The opportunity to work with this company was due to the fact that one of the members could communicate in an easy and immediately way with a professional from there. Additionally, this circumstance was aligned with the overall opinion of the group that SAMS would be an excellent and very relevant choice to do more complete and comprehensive analysis and approach to this OB topic. Consequently, at all stages of developing this consultancy report, the group improved the knowledge and the main concepts related to proactive personality by gaining a full understanding how this behavioral tendency can identify opportunities to change things in the work environment and to performance on those impulses. This can lead to recognize the strategic importance of the human element for competitive advantage of enterprises of nowadays. The methodology employed to develop this report is based on SPSS´s program procedures (Statitical Package for Social Science), which require: gathering the information provided in the surveys applied to 40 employee dyads, its analysis in order to highlight the most significant and adequate data to our support our report and consequently define the right conclusions and recommendations about the impact of personality proactive in SAMS´s performance. Moreover, it is crucial to mention that the reading of the essential bibliography and information provided by the professors was very important to complete and accomplish the finalization of this report, with precision and assertiveness. In the other hand, the different daily schedules of the members of the group, the time spend in the gathering and analysis of the information and the task coordination were existing issues in the realization of this report, but were correctly overtook. It is also important to refer the professor assistance in various issues and adversities at all stages of this report and the role of Mrs. Manuela, the coordinator of SAMS´s which helped us in the conduction of the surveys. Our team work, cooperation and resilience were fundamental to achieve the successful completion of our report.

EXECUTIVE SUMMARY

PART 1. SAMS´S OVERVIEW AND CORE BUSINESS

1. INTRODUCTION

1.1 SAMS – ORGANIZATION CONTEXT

SAMS – Serviços de Assistência Médico-Social do Sindicato dos Bancários do Sul e Ilhas is a well-organized and diversified entreprise which operates in the health...
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