Professional Qualification in Human Resource Management
INSTITUTE OF PERSONNEL MANAGEMENT SRI LANKA
43, Vijaya Kumaratunga Mawatha, Colombo 05.
I dedicate this assignment to all the PQHRM lectures for their tireless effort in teaching us this vast subject and for trying to mould us into young Human Resource Personnel.
QUESTION 1: PAGE Analyze the effect of the above case on ABC Bank 4-6
Generate different options available to the Deputy General Manager 7-9 in handling Chris and recommend solutions especially considering the qualities of a successful leader.
Question 1: Analyze the effect of the above case on ABC Bank Chris’s case is a classic example of how highly organizational behaviour directly impact all stakeholders of the organization, its core business, culture and its functions.
So let us look at what is Organizational Behaviour?
Organizational behaviour is a field of study that investigates the impact that individuals, groups and structure have on behaviour within organization for the purpose of applying such knowledge toward improving an organization's effectiveness.
Management of Organizational Behaviour
Management and organizational behavior are affected by multiple issues within an organization, from the type of work done, to the industry, to the rules and policies of the company. All of these elements work together to establish a culture within an organization and to provide direction and guidance for employees as they go about their day-to-day work.
* Employee Productivity
Employee productivity is a concern for any organization, and it is a topic directly affected by management and organizational behavior. Management sets the standards for the organization, and managers, in turn, serve as role models for employees. In addition, managers must provide the tools; resources and education that employees need to effectively perform their jobs.
* Employee Safety
Employee--and customer--safety are critical organizational behavior issues. Employers are legally and morally responsible to ensure the health and safety of their employees. This is accomplished through policy as well as through the inspection and maintenance of equipment, the provision of safety equipment and clothing, and training to ensure that employees know how to avoid accidents and injury on the job.
* Employee Training
Employers hire employees who have backgrounds that help them get the job. But that background is rarely enough to ensure effective performance over time. Consequently, organizational behavior is affected by training provided to employees internally and through external resources. Training is generally focused on improving or strengthening existing skills, learning about new technology or regulatory requirements that impact how the work is done, and staying up-to-date on changes in the environment that can change how work is done. *
Employee engagement is a term that is commonly used in organizational behavior settings, Employers and managers are concerned about developing an environment where employees feel connected to their work as well as to the mission of the organization, and where they have the ability to offer insights and ideas to help improve the work environment and the production and delivery of products and services. Engagement is affected by the work rules in an organization as well as the culture established by the...
References: * Organizational Behavior, 13/E, Robbins
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