Tata Memorila hopital: study of culture

Topics: Organizational culture, Organizational studies, Management Pages: 14 (4287 words) Published: February 8, 2014


Page No.

Executive Summary

Topic of study and Rationale

Secondary Research
About Tata Memorial Hospital
About Organizational Behavior – II in context with Tata Memorial Hospital

Methodology and Findings
Steps followed in the study
Primary data collected- what and how?
Analysis of the Organization and Findings

Outcome of the Study
Linking Theory to Practice
Implications on Management Practice


We students of Group 34 express our sincere gratitude towards SP Jain Institute of Management and Research and the People and Performance faculty, Prof. Lata Dhir, Prof. Keith D’Souza and Prof. Virendra Shukla to give us the opportunity to substantiate our theoretical learning of Organizational Behavior with in a practical scenario. A sincere thanks to the HRD and PR Department of Tata Memorial Hospital for cooperating with us, without which this project would not have been possible. Special thanks to Mr. Jaisalwar for his invaluable inputs about Tata Memorial Hospital. We also express our gratitude towards the employees of Tata Memorial Hospital, who took out time out their busy schedules for our project. A special mention and thanks to Ms. Usha Chavali who has guided us in every step of this project.

Executive Summary
This report is to substantiate the theories of Organization Behavior through the study of the practical application of such theories at Tata Memorial Hospital. The scope of this report is restricted to the topics such as organization structure, organization culture, power and politics, leadership, organization change and incentive and motivation. The report talks about each of these topics with context to Tata Memorial Hospital. It first summarizes the actual observations made in the organization which include a rigid organization structure and communication channel, centralization of power, high authority, low participation from employees, emphasis on performance, etc. These observations have then been put into the various theories and frameworks studied as a part of the Post Graduate Diploma in Management (PGDM) course at SP Jain Institute of Management and Research. The study draws attention to how an organization structure and the leadership can affect the organization culture and motivation levels of the employees. It also talks about the relationship between the power and politics, and implementation of change and the leadership style in practice. These theories and frameworks that have been identified to be followed at Tata Memorial Hospital, are used to draw conclusions and cite its implications on the management.


We as the students of SPJIMR are required to study organization behavior as a part of the Post Graduate Diploma in Management (PDDM) Program with the view to understand the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness. This is an important area of study for Management students as it helps understand the behaviors of those around them in an organization. This understanding is useful for managers as it helps them direct the energy to accomplish the goals of the organization. It is essential for future managers to realize how different decisions can affect the individuals and groups in organizations. In today’s dynamic and ever-changing world, where work is no more about achieving targets and increased competition between organizations for talent, managers are forced to phosphor an environment which motivates, encourages and challenges the employees. To do this, there needs to effective leadership, appropriate organization structure, conducive organization culture and effective change management. Topic of the...
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