tvs motors

Topics: TVS Motors, Honda, Scooter manufacturers Pages: 53 (12833 words) Published: September 13, 2014


Patel's
hi, guys i m mr. Dhaval Patel. I m from vansda.........
Monday, July 26, 2010
MY TVS PROJECT ( BBA )

PROJECT REPORT 
ON 
“Satisfaction Level of Customers For Service Provided By Shrenik Motors Pvt Ltd 

SUBMITTED BY 
DHAVAL M PATEL 
6th SEM 

GUIDED BY 
Miss. POONAM P YADAV 
Prof. SHELINA THOOMPUNKAL 

ACADEMIC YEAR 
2008-09 

SUBMITTED 
TO 

R. K. DESAI COLLEGE OF COMMERCE AND MANAGEMENT 
KOPARLI ROAD, 
G. I. D. C 
VAPI – 396 195 

AFFILIATED 
TO 
VEER NARMAD SOUTH GUJARAT UNIVERSITY, 
SURAT 

V. P. ROAD, 
VALSAD ( GUJARAT ) 
PHONE – ( 02632 ) 

CERTIFICATE 

DATE: 

TO WHOME SO EVER IT MAY CONCERN 

THIS IS TO CERTIFY THAT PATEL DHAVAL M. HAS SUCCESSFULLY COMPLETED HIS TRAINING PROGRAMME FOR THE SUBJECT OF “ CONSUMER SERVICE SATISFACTION “ FROM 1ST DECEMBER TO 1ST MARCH, 2009. 

DURING HIS TRAINING PROGRAMME HIS PERFORMANCE WAS SATISFACTORY. WE WISH HIM ALL THE BEST FOR HIS FUTURE. 

FOR SHRENIK TVS MOTORS PVT. LTD. 

BRANCH MANAGER 

DECLARATION 

I undersign Dhaval a student of BBA 6th SEM declares that I have prepared this project on “Satisfaction Level of customers for service provided by Shrenik TVS Motors Pvt Ltd & preference and criteria for Servicing TVS company’s two-wheeler” under Mr. and by 

I also declare that this project is my own preparation and not copied from anywhere else. 

DHAVAL M PATEL 
ROLL.NO. 15 

DATE - …………… 

PLACE -…………… 

ACKNOWLEDGEMENT 

Here comes the golden opportunity for me to express over heartfelt gratitude to the person who have supported me and gave me their precious time full with opinion and suggestion that I required.  It was very difficult for me, as to from and how information could be gathered, moreover it requires a great help and guidance form the well-experienced faculty members.  First of all I take an opportunity to express my gratitude to respected Mrs. Celina mem ( Principal of RKDCCM ), and I would like to than Prof .Mrs. Poonam Yadav who has been my guide through out the project and his guidance was most valuable.  This report is an outcome of the project sponsored by Shrenik Motors Pvt Ltd., an authorized dealer of TVS Company from Valsad in Gujarat.I am heartly thankful to Mr.for granting us a permission and for providing all required information.  I Sincerely and wholeheartedly thank Prof. and whose utmost guidance and valuable insights imparted during the tenure of this project have helped me in not only successful completing this project but have also helped me to learn a lot.  I also thank all, who have helped me directly or indirectly for my training and preparing this project report. 

EXECUTIVE SUMMARY 

It was a very educating and learning experience while doing the project in Shrenik Motors for TVS Motor Company Limited. As per my view it is working efficiently. I had done research study on “Satisfaction Level of customers for service provided by Shrenik Motors Pvt Ltd & preference and criteria for buying & Servicing TVS company’s two-wheeler” 

TVS Motor Company Limited is an existing profit making and dividend paying company, Engaged in servicing of two-wheeler manufacturer in India. Main TVS branch have own them four branches.  This project contains the details about the TVS Motor Company Ltd. and research for Shrenik Motors pvt Ltd. There is quite a lot of discussion available on the two wheelers Market as it is the project at “TVS Motors Ltd”. I have conducted research in Valsad city and my objective of research was as under: 

 To assess the consumers’ preference and criteria for buying TVS company’s two-wheeler.   To assess the Satisfaction Level of customers for service provided by  Shrenik Motors...
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